General Terms of Sale and Use

Introduction

These Terms of Sale and Use define the rules related to the purchase and use of products and services offered by the company Antić Kosta doo Stalać. By accessing, viewing or using our services, you agree to all of the terms set forth in this document. Please read all terms carefully before continuing to use our website and purchase products. Our goal is to provide clarity in our operations and expectations to build mutual trust and satisfaction.

Definitions of Key Terms

In this document, the following terms have specific meanings:

• “Company” refers to "Antić Kosta doo Stalać", which offers products and services through this website.
• "Client" or "User" is a person or organization that uses our site or purchases our products.
• “Products” include all items of metal haberdashery that we produce and sell.
• “Services” include all service and support we provide.
• “Site” refers to our online presence through which we provide information, products and services.

Ordering Process

In order to order products from our website, follow the following procedure:

1. Product selection: Browse our range and choose the desired products.
2. Adding to cart: Add selected products to cart.
3. Registration/Login: Log in to your account or register if you are a new user.
4. Entering delivery information: Enter the information required to ship the order.
5. Choice of payment method: The cash on delivery option is used for payment.
6. Order confirmation: Confirm your order by reviewing and confirming all information entered.
7. Order status notification: After confirmation, you will receive a notification about the status and expected delivery time.

Payment

There are two payment options depending on the type of service:

• Product purchase: When you buy only the product, payment is made by cash on delivery. Payment is made directly to the delivery person at the time of delivery.
• Purchase of products with installation: If you want our installation service along with the products, payment can be made directly after the service is completed or via payment to the company's account. In this case, we provide payment options by cash or bank transfer after the products have been delivered and the installation service has been completed.

Delivery

The delivery of our products is carried out according to clearly defined procedures to ensure that your order arrives quickly and safely. After confirming the order, the products are prepared and sent to the address you specified during the purchase. Delivery times may vary depending on location and product availability. In the case of installation services, we will coordinate with you the date and time of the arrival of our technicians. For all orders, we use reliable courier services to minimize the risk of delays or damage.

Returns and Complaints

Our goal is to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with the product, you can return it within 14 days from the date of delivery. The product must be in original condition, unused and with all accompanying documentation.

For a refund or product exchange, please contact our customer service to arrange the return details and collect the product.

In the case of complaints, if you notice any product defect or installation problem, please let us know as soon as possible. Our policy allows complaints within the warranty period specified for each product. After receiving the complaint, the product will be inspected by our experts, and if it is confirmed that the complaint is valid, the product will be repaired, replaced or refunded, depending on your choice.

Please make all return or complaint requests via email or phone so that we can effectively address and resolve your requests.

Limitation of Liability

Our company Antić Kosta doo Stalać strives to provide products of the highest quality. All our products are covered by a warranty that covers manufacturing defects. In cases where there is a problem with the product, we guarantee that the product will be free from defects and accept responsibility for any manufacturing defects.

However, there are situations where our liability is limited:

• Delivery errors: If there is a problem during delivery that is the responsibility of a third party, such as product loss or damage, our company will try to solve the problem, but the responsibility may be limited because we do not have direct control over the delivery services.
• Normal wear and tear: We do not assume responsibility for damages that occur as a result of normal wear and tear of the product over time. Products that have been used for a long time and show signs of normal wear and tear will not be considered defective.
• Product misuse: We accept no responsibility for problems arising from improper use, inadequate maintenance or unauthorized modifications to the product by the customer.

These provisions help define and limit our liability in situations that are beyond our control or that arise as a result of factors that we cannot foresee or avoid. Our goal is to be transparent about the limitations of our liability so that customers have clear expectations when purchasing our products.

Changes to the Terms

Our company Antić Kosta doo Stalać reserves the right to periodically update and change the Terms of Sale and Use in accordance with changes in our business policies, legislative changes, new security requirements, or to improve the user experience. Any changes to the terms will be clearly posted on our website, and will be effective from the time of posting.

We encourage users to review the terms regularly to be informed of any changes. By continuing to use our services after changes to the terms, you are deemed to have accepted those changes. If you do not agree with the updated terms, you have the right to stop using our services.